Information regarding the possibility of using an extra-judicial complaint and appeal mechanism, pursuant to art. 49, para. 1, letter v), Leg. Dec. 6 September 2005, no. 206

Customers and users of the www.iperceramica.it website are informed that BayKer Italia S.p.A., owner of the “Iperceramica” brand, with registered office in Fiorano Modenese (Modena), in Via Pedemontana no. 13, tax code and VAT no. 02732900366, R.E.A. (Economic Administrative Index): MO-347932, undertakes to agree to procedures for out-of-court dispute resolution.

Specifically, BayKer Italia S.p.A. takes part in mediation procedures (voluntary or mandatory) that are initiated by its customers, whether consumers or businesses, in relation to any complaint before one of the mediation bodies accredited by the Ministry of Justice.

An updated list of said bodies is available on the Ministry of Justice website at the following address: https://mediazione.giustizia.it/rom/alboorganismimediazione.aspx

A customer that wishes to initiate mediation can indicate the following identification details for our company:

BayKer Italia S.p.A.
Via Pedemontana, 13
41042 Fiorano Modenese MO
Tax Code and VAT no.: 02732900366
E-mail address: shop@iperceramica.it
Certified e-mail address: bayker@pec.bayker.it


In addition to the above, customers that use the website as consumers can submit a complaint through the platform for online dispute resolution (ODR) set up by the European Commission.

Said platform is available at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase

If you wish to initiate proceedings against us, you can indicate the following as our e-mail address: shop@iperceramica.it

In all events, we invite you to bring any question to our attention using the form available on the contacts page of our website.